What to do when you have issues you don't understand or can't solve

Sometimes you're not able to solve issues with our website even tough you followed our instructions in the help centre.

In that case please try to:

  1. Try a hard page refresh, this loads the website again and sometimes fixes issues.
    1. Windows: ctrl + shift + r
    2. Apple: cmd + shift + r
  2. Remove the browser cache, make sure to remove everything and not just the cache from the last week, month or year.
    1. Chrome: https://support.google.com/accounts/answer/32050
    2. Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
    3. Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
  3. Disable all browser plugins, these can potentially conflict with the functionality of our site.
  4. Update your browser
  5. Use another browser (we advise Google Chrome)
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