Issues with the app
Sometimes it's hard to understand why issues appear when you are using te app. There are several steps you can undertake to solve your problems:
- Close the app and restart the app.
- Are your login details similar like your original premium account details? Check wether you used the correct e-mail address and password.
- Check wether there is an update available in the app store and update your app.
- Try to clear the cache and data. (Follow instructions on this link https://www.samsung.com/us/support/answer/ANS00077611/)
- Remove and re-instal the app.